Mary Lewis and Robert Turner, residents of Kansas City, Missouri, found themselves in distressing situations when their cars experienced mechanical issues, despite being covered by CarShield warranties.

Lewis’s Experience

Mary Lewis, a widow in her late 70s, encountered trouble while driving on 39th Street when her car began emitting warning signals and smoke from the engine. Despite faithfully paying $100 monthly to CarShield for over two years, her experience did not align with the company’s advertised coverage.

Lewis’s Disappointment

Lewis expressed dissatisfaction, labeling her experience with CarShield as a giant rip-off. Her ordeal began when a local mechanic, not accepting CarShield, estimated repairs at $321 for a couple of faulty hoses. After CarShield directed her to an AAMCO shop in Lee’s Summit, the repair bill surged to $1,500, with additional unnecessary repairs claimed by the shop.

Turner’s Troubles

Similarly, Robert Turner, also residing in Kansas City and retired like Lewis, faced frustration with CarShield. When his car malfunctioned one night on the highway, CarShield directed him to a mechanic who diagnosed a faulty throttle, not covered by Turner’s policy.

Failed Repair Attempts

Turner’s attempt to fix the throttle himself proved futile, leading to further unrepaired issues amounting to $3,000. Despite Turner’s attempts to address the matter, his car remains immobile in his driveway weeks later due to unaffordable repairs.

CarShield’s Response

When NEWS.ORG 4 Problem Solvers investigated CarShield’s practices, they found that the company was unwilling to provide policy details before signing up. Additionally, Greg Buckley, owner of auto repair shops in Delaware, advised against working with CarShield, citing common warranty pitfalls.

BBB Rating and Settlement

CarShield’s reputation came under scrutiny in the past, with the BBB giving them an F rating due to numerous complaints. However, after a lawsuit and settlement, the BBB now displays an A rating for CarShield, despite negative customer reviews.

Resolutions and Concerns

Following intervention by NEWS.ORG 4 Problem Solvers, CarShield refunded all premiums paid by Lewis and Turner. However, the company declined to comment on the matter. Dissatisfied customers like Lewis and Turner may seek recourse through Missouri’s Attorney General, although potential conflicts of interest raise concerns about consumer protection.

Conclusion: Consumer Caution Advised

Lewis and Turner’s experiences underscore the importance of thorough understanding and scrutiny of warranty terms before purchasing. Consumers are advised to exercise caution and research extensively to avoid potential pitfalls with warranty providers like CarShield.

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