MEMPHIS, Tenn. – A Hickory Hill woman experienced a shocking ordeal when her tax refund vanished from her H&R Block Emerald Card, prompting questions about account security and fraud prevention.

Account Breach and Financial Loss

The victim, Tina Brewer, recounted the distressing moment she discovered that her tax refund, totaling $1,500, had been depleted within minutes. Unknown perpetrators managed to access her H&R Block Emerald Card, initiating multiple unauthorized transactions that drained her account of over $1,400.

Disputed Charges and Denial

Despite Brewer’s efforts to dispute the fraudulent charges, H&R Block initially denied her claim, citing an absence of apparent fraudulent activity based on their investigation. The denial was accompanied by a letter asserting that no PIN failures or changes occurred, and the transactions appeared consistent with her usual spending patterns.

Resolution and Company Response

After intervention by NEWS.ORG 13, H&R Block promptly refunded the stolen funds, emphasizing their commitment to client security and privacy. A company spokeswoman reiterated the importance of safeguarding login information and advised clients to monitor account activity vigilantly.

Victim’s Message to Scammers

While relieved to recover her lost funds, Brewer condemned the perpetrators, urging them to seek legitimate employment instead of preying on unsuspecting individuals. Her experience underscores the financial vulnerability faced by victims of such scams.

Protecting Your Finances: H&R Block’s Security Tips

H&R Block offers essential advice to safeguard accounts from unauthorized access and fraudulent activity:

• Protect login information and avoid sharing it with others.
• Enable transaction notifications to receive alerts for any suspicious activity.
• Regularly review account statements and activity for discrepancies.
• Take swift action upon detecting any signs of fraud or unauthorized transactions.

Exclusive Investigation: NEWS.ORG 13’s Efforts to Combat Financial Fraud

In an exclusive segment airing on NEWS.ORGNEWS.ORG at 5:45 P.M., viewers can learn how NEWS.ORG 13 Your Money Advocate Kate Bieri successfully recovered stolen funds within seconds, providing valuable insights into combating financial fraud.

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