Boeing 737 Max 9 jetliners have returned to carrying passengers in the United States after being grounded due to a panel blowing out of the side of one of the planes on a Southern California-bound flight. However, some passengers who experienced the incident, like Joanie and Gilbert Marin from Riverside, are expressing dissatisfaction with the airline’s handling of the situation, leading them to seek legal representation.

Challenging Ordeal: The Marins Speak Out

Joanie and Gilbert Marin, passengers on the Alaska Airlines flight in question, described the terrifying experience of a panel blowing out of the plane’s side. Joanie emphasized the loud noise, continuous shaking, and the unsettling uncertainty during the ordeal. The couple, emotionally traumatized by the incident, were seated just two rows behind the gaping hole.

Safety Concerns and Prior Incidents

The National Transportation Safety Board (NTSB) revealed that the same plane had three previous incidents with an auto pressurization fail light. Alaska Airlines had subsequently directed the aircraft not to fly over open water due to safety concerns. The Marins expressed frustration, questioning the airline’s decision to put passengers in such a risky situation, particularly since they were aware of ongoing problems.

Legal Action and Compensation

Hiring an attorney, the Marins are determined to hold the airline accountable for the emotional distress they experienced. The airline offered them $1,500 each as compensation, a gesture that the couple finds inadequate. Their attorney, Nick Rowley, asserted that they will monitor the airline’s response and, if necessary, pursue legal action in front of a jury.

FAA Assurance on Safety Procedures

In light of the incident, questions about the safety of Boeing 737 Max 9 planes have arisen. The Federal Aviation Administration (FAA) detailed the inspection and repair process for the panels, specifically the door plugs responsible for sealing holes. FAA Administrator Mike Whitaker expressed confidence in the safety of the planes if the new inspection process is followed. However, not all passengers share this confidence, with Joanie stating that she would not feel comfortable boarding one.

Resumption of Flights and Industry Impact

Alaska Airlines resumed a limited number of flights with its Max 9s, and United is set to follow suit. These are the only two U.S. airlines operating this particular model. The resumption raises questions about the overall safety of air travel and the measures in place to prevent similar incidents.

Seeking Response from Alaska Airlines

Eyewitness News reached out to Alaska Airlines for a response to the Marins’ comments but has not received a reply at the time of reporting.

In conclusion, the incident highlights the challenges airlines face in ensuring passenger safety and the potential legal repercussions when safety concerns are not adequately addressed. Passengers, now more than ever, are likely to scrutinize the safety protocols and transparency of airlines before boarding flights.